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I was pleased a while back to discover that my new audiologist's office had email. "Hooray!" I thought. "They realize many of their patients may have trouble with the phone, and accommodate them. How considerate! Now I can make my own appointments rather than having to bug Andrei!"

Yesterday I emailed them to make an appointment, as my molds need to be remade really really badly and I finally have a little bit of headspace to spare to think about such things.

Today I get this email: "Could you call me at ###-####? I tried the number on your account and there was no answer."

I sent back the polite but pointed response: "I cannot use the telephone due to my hearing impairment, hence my attempt to set an appointment up via email."

No response as yet.

Oi.

Comments

( 3 comments — Leave a comment )
tzaddi_93
Dec. 4th, 2008 06:05 am (UTC)
asshattery in the extreme
metalmensch
Dec. 4th, 2008 08:44 am (UTC)
That is truly a failure in a spectactular fashion. Perhaps the receptionist is a double amputee and is using dragon to type? And now...I wish I had any ability to draw.
mg4h
Dec. 7th, 2008 05:20 am (UTC)
Oh, god. Yeah, that's just....

This past week, I had strep, and could just not talk. It hurt, it all hurt. I finally had Marc call up to find out what my results were, but knowing HIPPA rules, I told him to just ask them to call me with it - they already had my number on record, so that shouldn't be a problem.

Course, when they called, they wanted confirmation it was me on the phone - so I squeaked as well as I could at them. The nurse finally said, "I see why your husband called on your behalf."

*facepalm*

But I wasn't too surprised, as it's a rare thing for them. For your doctor, however, it's a constant thing, so... I can only hope the person who contacted you is just new, and isn't in the right headspace. Yet.
( 3 comments — Leave a comment )

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